These Terms and Conditions of Use (terms and conditions) relate to the use of Visas Made Easy’s electronic secure client portal (the portal). The portal is made available to clients of Visas Made Easy (referred to below as we, our or us) through the Visas Made Easy website.
Access to the portal is given to clients under registration and approval of Visas Made Easy only. Use of the portal automatically indicates your acceptance of these terms and conditions. The portal forms part of Visas Made Easy’s website and by accessing the portal you agree to be bound by any terms and conditions of our website that may be current at the time of access, including the contents of our Privacy Statement.
Visas Made Easy may amend these terms and conditions at its discretion and without notice by posting any amended terms and conditions on our website. The current terms and conditions will be available on our website at all times. By continuing to use the client portal you accept and agree to be bound by the current terms and conditions.
Visas Made Easy will provide you with a user name and you will nominate a password to be used to access the portal. Only authorised users who are clients of Visas Made Easy (including any of its subsidiary and related entities) may access and use the portal. However, we may approve registration and access to the portal for individuals who are not clients of Visas Made Easy at our discretion.
These terms and conditions apply to accessing the portal for any reason. By accessing the portal you are indicating your acceptance of these terms and conditions.
The portal will be used for communication with you as our client. As an authorised user of the portal you may access, view, use and download documents and files relevant to the services provided to you at any given time. You may receive a notification by email when we add a document or file to the portal.
Authorised users are also permitted to upload documents and files onto your personal portal for perusal, download and use by Visas Made Easy in our provision of services to you. We will receive a notification when you add a document or file to the portal.
You are responsible for all costs and charges associated with your accessing the portal including, but not limited to, internet and telephone costs and charges.
You must only access the portal for legitimate and lawful purposes and in accordance with directions or instructions posted on our website from time to time. You agree not to upload any documents, images or files that might be considered offensive, discriminatory or unlawful.
You must keep your username and password details confidential and secure against unauthorised use at all times. Visas Made Easy will not be held responsible for access to your confidential personal and financial information by an unauthorised third party to whom you have given your username and password details. You are responsible for any expense, loss, damage, costs, demands or liabilities arising out of or in connection with the use (including improper or unauthorised use) of your username and password details. If you suspect that your username and password has been lost, stolen or misused, please notify us immediately.
There is a risk that you may not be able to access your information through the portal at any given time. The portal is reliant on computer and telecommunications systems provided by third parties and disruptions to those systems may result in the portal being unavailable from time to time. We will not be liable for any loss, damage, cost or expense resulting from any delay in operation or transmission, communications failure, internet access difficulties and malfunctions in equipment or software.
Should you not comply with these terms and conditions, or otherwise misuse the Client Portal, or should Visas Made Easy's service to the you for whatever reason be suspended or discontinued, then the right of access to the Client Portal shall cease and Visas Made Easy has the right to terminate this agreement with no further need for proof of default and with immediate effect and to deny you access to the Client Portal with immediate effect.
You authorise Visas Made Easy to act on any instructions you provide using the Client Portal. However, we may choose not to act in accordance with your instructions where we reasonably believe those instructions are unlawful, contain fraudulent or bogus material or information, or may result in illegal consequences or pose a risk to our systems. Further, we may immediately refuse to process or complete any transaction or dealing of yours, suspend the provision of a product or service, or terminate your access to the Client Portal. We will be under no liability to you if we do any or all of these things.
We will act on any instructions, information or documentation received from you through the portal as quickly as possible. Once instructions, documents and/or information are received through the Client Portal, we will not contact you to check that the information and instructions are correct, or to confirm that we are to proceed to give effect to your instructions.
If you add any incorrect information or documentation to the Client Portal, you must notify us as soon as you become aware that the information is incorrect. If we act on your instructions or make use of documentation or information that is incorrect, fraudulent or bogus (whether deliberate or not), we will not be liable to you or to any third party for any loss or damage caused by us acting in accordance with your instructions or by making use of the documents or information. Further, we will not analyse your instructions to determine whether they are correct. As soon as the instructions, documents and/or information is added to the Client Portal by you, we are entitled to and will assume that it is correct.
If any provision of these terms and conditions is deemed unlawful, void or for any reason unenforceable, that provision shall be deemed to be severable and shall not affect the validity of the remaining terms and conditions. These terms and conditions should be read in conjunction with the Privacy Statement located on the website.
These provisions are governed by the laws of the Commonwealth of Australia, and any and all disputes between the parties relating to these provisions will be referred to a competent Australian court.